Some common questions we can help you with

Question

I would like to make a CD so where do I go from here?

Find out more

Question

The CD's arrived today and they sound and look great. However, when I play the CD, no titles of the songs come up and there is no information attached to the song. 

Find out more

New CD, DVD or Blu-Ray order

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Question - I would like to make a CD so where do I go from here?


Answer - Here is what you need for your new project.

  1. Master - We accept a burned master (CD-R, DVD-R, Blu-Ray) or WAV files but our preferred format is a DDP (Disc Description Protocol) file. Most mastering engineers can provide you with this format if you ask. Please don't submit MP3 files.
  2. Artwork - Whether you design the project yourself or hire a professional, graphic files must be provided in standard press-ready format. This means no Word or JPG files. We are happy to provide you with templates and advice is always provided at no charge. Please ask if you're unsure.
  3. IPR form - The plant requires a completed IPR form. Simply download it to your computer, fill it out and email it back. Please contact us if you are not familiar with the process and we'll be happy to walk your through it.
  4. Mechanical licences - If you or members of your group wrote all the songs you are good to go. If you recorded some cover songs (written by someone else) or public domain songs you likely need to secure mechanical licences. In Canada, CMRRA and SODRAC are the most common licensing agencies however they don't represent all publishers. Some publishers require that you apply directly to them while others are represented exclusively by agencies in other countries such as the USA. This can be a very challenging stage of the manufacturing process so plan ahead. Contact us if you need some free advice.
  5. Billing & Shipping details - We need to know who's paying and where to ship your order to. Be sure to provide a physical street address for shipping because it will be delivered by courier. Someone needs to be available to receive and sign for the order.
  6. Deposit & final payment - Your order will be submitted for manufacturing once we receive a 50% deposit and the balance is due when the order is complete and ready to ship from the plant, straight to your door. We accept online VISA and MasterCard payments through our invoicing software, e-transfers, PayPal, cheque or cash.

Gracenote

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Question

The CD's arrived today and they sound and look great. However, when I play the CD, no titles of the songs come up and there is no information attached to the song.    


Solution

  1. Open iTunes and place your CD into your CD ROM Drive. (Click No when asked to import.)
  2. Click into a track name and select Get Info.
  3. On the Info tab, type in track name, artist name, album name, select a genre and year of release. The next button will take you to the next track. Continue until all tracks are titled.
  4. Go to Advanced and click Submit CD Track Names.
  5. Wait two or three days, place the CD back in the CD ROM drive, go to Advanced and click Get CD Track Names. This is a re-query button that clears your local cache, to show your CD's information now comes from our service.


http://support.gracenote.com/articles/Public_FAQ/How-To-Submit-a-CD-iTunes